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General returns

Any purchases on Vondis may be returned within 7 days of receiving your order if unsatisfactory.

Refunds

Please be advised that all returns processes take 5-7 working days.

A full refund or exchange of the item will be actioned provided that the request/error is logged within 7 days after delivery. Vondis will be liable for the shipping fees in this regard.

All returns will be finalized within 7 working days from receipt. Refunds will reflect within 5-7 working days after the refund has been concluded.

Items damaged in transit

Item/s deemed as damaged in transit need to be logged as such on the website upon receipt of the item/s to serve as notification of this issue.

Damaged in transit item/s need to be returned within 3-4 working days of receipt.
Any items that are deemed as damaged in transit will be returned at no cost to the customer and will be replaced.

Should we need to replace the damaged in transit item we will replace it for the same item ordered. Should there be no stock available an option for a refund will be offered.

Should you qualify for a refund, this will reflect within 5-7 working days after the return has been concluded.