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Acceptance of terms and conditions

By accessing and / or using this website, you agree to be bound by the terms and conditions and all policies listed on this website. Vondi’s Holistic Pet Nutrition reserves the right to change these terms and conditions as the need arises. New terms and conditions replace and supersede previous terms and conditions.

Username and password

Before making any purchases on Vondi’s Holistic Pet Nutrition, you will be asked to set up your Vondi’s Holistic Pet Nutrition profile which includes a user name (email address) and password. It is your responsibility to not disclose this information to a third party. Should you believe your information to be compromised, please contact us immediately. 

Guarantees and liabilities

Vondi’s Holistic Pet Nutrition Online Shop and the owners and employees of Vondi’s Holistic Pet Nutrition will not be liable for any damages, loss or liability arising from the use or inability to use this website and the products and contents supplied, listed or referred to on the website. Information, ideas and opinions expressed on this website should not be considered as professional advice. When in doubt or if concerned about your pet’s health, please consult a veterinary practitioner.

Should a specific product have a warranty or guarantee, this contract will be between the customer and the company, and not customer and Vondi’s Holistic Pet Nutrition. Vondi’s Holistic Pet Nutrition will pass on the guarantees on our products; however, we cannot be held liable for the product not meeting expectations. Vondi’s Holistic Pet Nutrition Online Shop and the owners and employees of Vondi’s Holistic Pet Nutrition will not be liable for any damages, loss or liability arising from the use or inability to use this website and the products and contents supplied, listed, recommended or referred to on the website. Product descriptions and information are provided by our suppliers. While all reasonable attempts will be made to verify this marketing information, we cannot be held liable should it not match the product exactly.

The use of any product bought from this Website is at the purchasers risk. The purchaser / user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

Restrictions on sales

Placing an item in the shopping basket without completing the purchase cycle does not constitute an order or an agreement of sale between the consumer and Vondi’s Holistic Pet Nutrition. Should an item not be available from the supplier, Vondi’s Holistic Pet Nutrition reserves the right to remove the item from the shopping basket. The consumer will be notified of the removal of the product and all reasonable effort will be made to suggest alternative products. Vondi’s Holistic Pet Nutrition reserves the right to change content and remove or add products as the need arises. While all reasonable effort is made to keep only available products listed, we rely on our suppliers to provide us with up to date information on their product range. Should a product no longer be available from the suppliers, we will inform you of this and suggest an alternative product which will fulfil your needs and your pet’s needs. Should this product be more expensive than the desired product, and if the customer wishes to purchase the new product, the consumer will be need to pay in the additional amount should this product be purchased.

Agreement of sale

The agreement of sale between the consumer and Vondi’s Holistic Pet Nutrition comes into being when: - a credit card authorization is received from the issuing bank - a deposit via an electronic transfer is received by Vondi’s Holistic Pet Nutrition and reflects in Vondi’s Holistic Pet Nutrition bank account - A direct deposit is received by Vondi’s Holistic Pet Nutrition and reflects in Vondi’s Holistic Pet Nutrition bank account. Vondi’s Holistic Pet Nutrition reserves the right to refuse / not execute an order in part or in whole should circumstances arise. The consumer will be refunded any monies already paid. Vondi’s Holistic Pet Nutrition can only accept transactions conducted in South African Rands and can only deliver products to premises within the Republic of South Africa. 

Return policy

Only products found to be damaged or faulty may be returned. The consumer must notify Vondi’s Holistic Pet Nutrition in writing within 7 days of receiving the product and return the product to Vondi’s Holistic Pet Nutrition. When returning any product, please ensure that it is returned in its original condition, and returned with the original packaging. The cost of returning the product to Vondi’s Holistic Pet Nutrition is for the consumer's account, however at our discretion, Vondi’s Holistic Pet Nutrition may offer to reimburse the return transportation costs. This is assessed on a case by case basis by Vondi’s Holistic Pet Nutrition. 

Please note:

Please contact us on info@vondis.co.za for our return address. The method that is chosen for delivery back to us is entirely up to you. Please allow 14 – 30 days for your return to be inspected and for us to create your credit voucher. In some cases a handling fee of up to 15% will be levied against the order value. Vondi’s Holistic Pet Nutrition website is hosted, controlled and operated in South Africa and is thus governed by South African laws. Vondi’s Holistic Pet Nutrition will take all reasonable steps to protect the personal information of all customers to the website. Personal information is defined under the Promotion of Access to Information Act 2 of 2000 (PAIA) which is available at http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf.

Changing content

Vondi’s Holistic Pet Nutrition reserves the right to change content and remove or add products as the need arises. While all reasonable effort is made to keep only available products listed, we rely on our suppliers to provide us with up to date information on their product range. Should a product no longer be available from the suppliers, we will inform you of this and suggest an alternative product which will fulfil your and your pet’s needs. Should this product be more expensive than the desired product, and if the customer wishes to purchase the new product, the consumer will be need to pay in the additional
amount should this product be purchased. Prices are subject to change without notice.

Contact information

Name: Vondi’s Holistic Pet Nutrition Online Shop; Phone: 021 439 1784; Website:
www.vondis.co.za; Email: info@vondis.co.za.

Trademarks

All trademarks marketed are acknowledged and are the property of their respective owners.

Copyrights

Please note that we have specifically received permission from various suppliers to use photographs and descriptions of their products. This permission does not extend to third parties taking images and information from our website. Further to this, photographs of products that Vondi’s Holistic Pet Nutrition has taken belong to Vondi’s Holistic Pet Nutrition and cannot be copied from our website without express permission.

Please note that copy written or sourced by Vondi’s Holistic Pet Nutrition is intellectual capital and belongs to Vondi’s Holistic Pet Nutrition.

Terms and Conditions Apply.© 2006 - 2020 Vondi’s Holistic Pet Nutrition, All Rights Reserved.

Electronically collecting and storing personal information

Vondi’s Holistic Pet Nutrition will electronically collect, store and use the personal information of its customers. When providing this information to Vondi’s Holistic Pet Nutrition, you are guaranteeing that this information is complete and accurate. This information is provided voluntarily by the user or collected via cookies. Under no circumstances, unless required by law, will Vondi’s Holistic Pet Nutrition sell or hand over this information to unauthorized third parties. We may disclose personal information in response to a specific request by a law enforcement agency, subpoena, court order, or as required by law. The information obtained above will be used to: - Greet the customer when arriving at the website - Verify the identity of the consumer - Notify the customer of the status of their order and delivery thereof - Subject to the customers approval, notification of competitions and special offers will be emailed to the customer - Personal browsing habits, results of polls or surveys etc. may be used to enhance the user experience of the site. Only the necessary information, that is the contact name, delivery address and contact phone number will be made known to third parties delivering the product.

The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User's electronic device (PC, mobile device or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his / her device.